Veloce Rental
Main terms, conditions and
Frequently asked questions
- PRICES
- BOOKING PROCEDURE
Advanced booking is required.
Customers can book Veloce bike rental services via email or through the online form.
Reservations are confirmed once the company receives the deposit or booking payment.Services will be provided by the company or third parties only after the customer has completed the balance payment, as per the instructions and deadlines communicated by the company via email or WhatsApp.
Bikes can only be used by customers after full payment and the completion of a signed rental contract in all its parts.
With the payment of the booking fee, upon the successful delivery of the goods, or by signing this contract, the customer declares that the goods delivered by the company conform to the category agreed upon by the parties, as stated in the rental quote, and confirms acceptance of the terms and conditions outlined on this page and in the rental contract provided with the bikes.
This agreement applies even if the rental contract is not fully completed or fully signed by the customer at the time of delivery.
- HOW I CAN PAY THE RENTAL SERVICE ?
We accept payments via wire transfer and major credit cards using leading payment networks. All transactions are secure.
Before making any payment, customers are advised to review our policies regarding cancellations, refunds, and payments, available on this page and in the quote provided via email.
By making a deposit or reservation payment, the customer accepts the terms and conditions outlined in the quotation, as well as those specified by the corporate policy in this page. Complaints will not be accepted after the deposit or reservation payment has been made.
- IS IT POSSIBLE ENJOY SPECIAL OFFERS OR DISCOUNTS ?
We offer attractive discounts for early bookings made in advance. Reserve services for the upcoming season and enjoy reduced rental rates (subject to availability).
These savings ensure you secure your preferred bike rental while benefiting from cost-effective rates. Special offers vary based on logistics and rental calendars and are outlined in the rental quotation.
- WHO CAN ENJOY OUR SERVICES ?
Our services are available to adults and minors in good health who are capable of riding bicycles in Italy, the USA, and Japan.
Minors may only ride under the supervision of an adult or parent. For children up to 25kg, we offer child seats built to UNI EN European Safety Standards, which are installed on the rear rack.
- IN CASE OF PUNCTURE ?
- IN CASE OF MECHANICAL ISSUES ?
We work with a network of partner repair shops across Italy and other European countries covered by our rental services. In case of mechanical issues, customers may contact our helpline for assistance with repairs at one of our local partners.
Customer service is available via WhatsApp and email during office hours: 9:00 AM to 1:00 PM and 3:00 PM to 7:00 PM.
For repairs, the customer will pay the shop directly, and the company will reimburse the amount. Please retain the receipts and provide them to the company for reimbursement. All repairs must be approved by the company in advance; refunds will not be issued for repairs initiated by the customer.
- WHAT'S ABOUT HELMETS and CYCLING SHOES / PEDALS ?
Our company prioritizes safety, which is why we offer high-visibility jackets upon request, free of charge. For hygiene reasons, we do not provide helmets, so customers are required to bring their own.
While helmet use is not mandatory under Italian road law, wearing a high-visibility jacket is required from 30 minutes after sunset to 30 minutes before sunrise, on non-urban roads and in tunnels.
The customer is solely responsible for the proper use of the bicycles and any safety equipment provided by the company. Bikes are delivered without pedals, but flat pedals can be supplied upon request.
Additionally, we offer custom installations for the customer’s own pedals (e.g., Look, Keo, Shimano) and/or saddle. Shimano SPD, SPD-SL, or Look Keo pedals are available for an additional fee.
- IS IT POSSIBLE TO TRANSPORT BIKES ON TRAINS IN ITALY ?
- HOW SOON NEED TO MAKE RESERVATION ?
Our bike availability is limited, and we operate on a first-come, first-served basis.
When customers contact customer service, they will receive a rental quote within a few days. Due to high demand, we recommend contacting us via WhatsApp for a quicker response.
At the time of reservation, customers must provide essential details, including accommodation addresses, rental dates (from/to), WhatsApp phone number, and the height (in cm) of cyclists.
Reservations are confirmed only when the company receives the deposit and the required information (accommodation addresses, rental dates, WhatsApp phone number, and cyclists' height).
By paying the deposit, the customer agrees to the rates, total rental amount, and all other conditions outlined in the quote and on this FAQ page. We strongly advise reviewing these terms before accepting and paying the deposit. The company will not accept complaints after the deposit or reservation payment is made.
We recommend finalizing your rental reservation as soon as possible after receiving the quote, ideally when booking your flight or hotel, and before the expiration date of the quote (usually 3-5 days).
After the quote expires, the company reserves the right to apply new rates, which may differ from the original quotation.
- BOOKING CANCELLATION AND CHANGE OF DATES
Cancellation for reasons not dependent on our company or the customer (e.g., force majeure, flight cancellations): The company offers the option to freeze the deposit by issuing a voucher with no expiration date for future rentals to be arranged with the company in Italy or any of the countries covered by its logistics services.
The deposit is non-refundable: in the event of a cancellation prior to balance payment, the company will not refund the deposit/booking payment.
No refund will be provided in case of cancellation after the full payment is made.
No refund will be given for cancellations or returns (including partial returns) of goods before the last rental day agreed at the time of reservation or as specified in the rental contract.
No refund will be issued for the return of goods before the agreed time in the reservation or rental contract, or for partial use due to factors beyond the company's control (e.g., bad weather, mechanical issues, etc.).
The deposit is non-refundable if the customer does not complete the balance payment before the bike delivery or within the indicated payment deadlines as communicated by the company via email or WhatsApp.
The deposit and/or total amount paid by the customer is non-refundable if the customer has not provided even one of the required details/information (e.g., delivery address, WhatsApp number, etc.).
The deposit and/or total amount paid by the customer is non-refundable if the customer is unreachable during delivery.
No refund will be provided in the event of a partial order cancellation. (For example: if one or more people in a group cancel their reservation, they will lose the portion of their deposit corresponding to their cancellation)."
Date changes can be requested by the customer via email up to 14 days before the first rental day. Date changes are subject to availability in the Veloce Rental calendar. If it is not possible to change the rental dates, and a cancellation is required, no refund will be provided.
At the time of deposit payment, customers must provide all rental details to allow the company to properly plan rentals and logistics.
If the required information (e.g., cyclist height in cm, frame geometry preferences, GPS delivery and collection coordinates, full delivery and collection address, mobile phone number, housekeeper contact details, etc.) is not provided at the time of reservation payment, the company reserves the right to consider the customer in default and cancel the rental service reservation according to our cancellation policy. No refund will be issued for incomplete data or information provided by the customer.
No refund will be given in case of customer default (neither deposit nor balance).
In the event of cancellations by the customer or due to customer default, the company may, upon request, freeze the deposit and issue a voucher with no expiration date, which can be used for future rentals (to be arranged with the company) in Italy or in countries covered by our logistics services.
The balance payment must be made by the customer 14 days before the rental period, either by wire transfer or via credit card using leading payment networks. If not paid by the due date, the company reserves the right to cancel the rental service without refunding the deposit, and no further communication will be provided to the customer.
We suggest that the customer, after paying the deposit, set a reminder to contact our company for managing the balance payment.
The service is provided by the company or third parties only if the customer completes the balance payment according to the payment method instructions and deadlines provided by the company via email or WhatsApp.
In the absence of communication from the company regarding balance payment methods and deadlines, the general payment rule is: the balance payment must be completed 14 days before the delivery date.
- BIKE MODELS AND CATEGORIES
By paying the reservation, the customer selects the bike category. Upon rental, the company may provide bike models from the category specified in the rental quote or offer alternative models within the same category or with similar or superior technical features from other brands. This may occur in cases of overbooking or due to the busy logistics calendar.
Our logistics calendar is dynamic and changes daily.
At the time of delivery, the customer will sign a paper contract, confirming that the bikes and goods provided by the company conform to the category agreed upon in the rental quote and booking/payment details, and that their technical features meet the required usage for which they were rented.
No claims will be accepted after delivery, pick-up, and/or use (even partial) of the bike(s) and goods provided by the company
- SERVICE DELIVERY
- Pick-up and return of bikes and accessories at our affiliated stores, if available.
- Pick-up, delivery, and collection by appointment at accommodation facilities, or partner shops, even in different towns.
If your accommodation is located in a traffic-limited or restricted zone, please arrange an appointment with the driver to meet outside the access control cameras.
Before booking, please confirm with your hotel or host whether they can store the bike(s) during your stay.
In the event of busy logistics, please ensure that your accommodation can accept and store the bikes before your arrival. Additionally, if you check out before the bike collection, please confirm that the hotel can store the bikes until they are picked up by a Veloce Rental representative.
During busy periods, our logistics service may experience high demand, and delivery/collection activities could be affected by traffic conditions and other scheduled deliveries. Our goal is to ensure punctual logistics,
During peak seasons, when deliveries are at their highest, our logistics may become very busy. To ensure the punctuality of our services, we may deliver bikes before the rental start date and, in some cases, collect them after the rental end date—at no extra cost to you.
For this reason, we recommend that customers check with their accommodation in advance to confirm if they can accept and store the bikes before check-in and after check-out. In such cases, customers are expected to install the pedals, adjust the saddle, and set up the bikes independently.
By making a booking, the customer agrees that the company is not responsible for any delays in delivery or collection.
Bikes are usually delivered after 10 a.m., and delivery time depends on our logistics calendar, traffic conditions, and unforeseen incidents. If you need the bike before 10:00 a.m., we kindly suggest you reserve the bike starting the day before the rental period.
Please note that no refund will be provided for partial use of the bicycles due to logistic delays or changes in the delivery schedule.
Delivery is confirmed and scheduled only upon receipt of the full payment, unless otherwise specified by the company. We will not accept any complaints after the deposit/reservation payment is made. Please review the FAQs page and the quotation provided by customer care before proceeding with the payment.
- DAMAGES, LOSS AND THEFTS
During the rental period, the customer is responsible for any theft, loss, or damage (including partial damage) to the goods rented from the company. The company is not liable for delays, losses, or changes to the customer's holiday, or for partial use of the bicycle due to mechanical failures not attributable to the company, unforeseeable events, or the natural wear and tear of the bicycle.
A passport and credit card are required at the time of pick-up to complete the rental agreement and to guarantee the rented goods.
Upon request, the company can offer an optional damage insurance clause to cover scratches to the frame and fork, chain breaks, spoke tuning/replacement, brake tuning, brake pads replacement, gear tuning, derailleur hanger or shift lever breaks
- GREEN COMPANY
We plant one tree for every €100 spent on bike rentals to offset the CO2 emissions generated during production and delivery. All trees are certified by Tree-Nation ONG
The company processes personal customer data solely for internal use in accordance with Legislative Decree No. 196 of June 30, 2003. The personal data controller and manager is Gennaro de Concilio.
By paying the deposit, the customer agrees that the company, due to market changes or internal production needs, reserves the right to modify the policies and terms outlined on this page without prior notification to customers.
Before leaving your country, we recommend that you sign up for additional travel insurance coverage with your trusted insurance provider.
We may update our FAQ notice from time to time. When changes are made, this page will be updated accordingly to reflect the updates.
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The company authorized to use the trademark (IT01967480490) and/or any third-party service partner companies shall be solely responsible for the services provided and their promotion through this website and other official corporate communication channels.
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